Code of Conduct

Sen Talk code of practice

Confidentiality

We are committed to protecting our family’s confidentiality and personal information will not be shared with any third party without consent. Personal information will always be kept confidential unless following safeguarding procedures through duty of care. We extend the same standards to all our workers, agencies and associates we work closely with.

Ethics

We are not trained medical professionals and take proper account and ethical considerations of any advice imparted to families, we are a sign-posting organisation and will refer our families to appropriate sources in any such case. We will always act ethically with the protection and enhancement of the moral position for our families and workers.

Duty of care

Our actions and advice will always conform to relevant law, and we believe that all businesses and organisations, including this organisation, should avoid causing any adverse effect on the human rights of people in the organisation we deal with, the local and wider environments, and the well-being of society at large.

Conflict of interest

We will always act in the best interest of our families, with honourable interest.  

Professional conduct

We conduct all of our activities professionally and with integrity. We take great care to be completely objective in our judgement and any recommendations that we give, so that issues are never influenced by anything other than the best and proper interests of our families.

Equality and discrimination

We always strive to be fair and objective in our advice and actions, and we are never influenced in our decisions, actions or recommendations by issues of gender, race, creed, colour, age or personal disability.